Support
Questions, bugs, or feedback about PilotPrep, the FAA knowledge-test and checkride oral-prep app. A real person reads every message.
Common questions
Is the content official FAA material? No. PilotPrep's questions and oral-prep answers are original content, checked against current FAA handbooks and regulations. It's a study aid, not a replacement for ground instruction from a certificated flight instructor.
Which ratings does it cover? Private Pilot, Instrument Rating, Commercial Pilot, Multi-Engine, Seaplane, CFI, and CFII.
How do I manage or cancel PilotPrep Pro? In the app, go to Settings → Manage or cancel subscription. You can also cancel from your device: on iPhone, Settings → your name → Subscriptions; on Android, the Play Store → Payments & subscriptions.
I bought Pro but it isn't unlocked. Pro is tied to your PilotPrep account, so make sure you're signed in to the same account you subscribed with. If it still isn't unlocked, email us with the date of purchase.
How do I delete my account and data? In the app, go to Settings → Delete account. This permanently removes your profile and study history. Deleting your account doesn't cancel a subscription, so cancel that separately. You can also email us to request deletion. See the Privacy Policy for details.
Report a bug
Tell us what you were doing when it happened, your device (for example, "iPhone 15, iOS 18") and, if you can, a screenshot. That's usually enough to reproduce and fix it quickly.